Technical Support

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You’re never alone in your journey with Nanosoft design tools. Make sure to check all the resources we provide for technical support and take full advantage of your experience with nanoCAD. Ask questions and get the answers you need on our forum, in the FAQ section, installation guide and support center.

contact our Support Center: support@nanocad.com.

or Visit our Support Center to get answers to your questions and communicate to the support team.

When the downloading process has finished, the Setup Wizard dialog box appears. You can also start installation by double clicking on the installation file with .exe file format.
Select one of the available languages to be used during the installation of the software:

  • English
  • German
  • French
  • Korean
  • Spanish

nanoCAD interface will also be displayed in the selected language.
Click OK to start the installation.

 

Click Next to continue.

In the next window you should read the End-User License Agreement. To continue, check I accept the terms in the License Agreement box and click Next button:

At the following step of the installation process you should choose Mechanica and Construction modules if you need to install them. We recommend to install these modules only if you have licenses for them. Other modules – 3D, Raster, Topoplan – will be installed by default.

Choose the folder where the program will be installed. We recommend not to change the default folder.

Associate .dwg (drawing), .dwt (drawing template), .dxf (drawing exchange format) and .dws (standards) files with nanoCAD.

   

Click the Install button to start the installation process:

After the installation process completed, click Finish to run Registration Wizard and register nanoCAD.

Registration Wizard also might be started manually: Start menu – All programs – nanoCAD x64 24.0 – Registration Wizard.

We provide subscriptions that run for either one year or three years. During the duration of the subscription, you receive free technical support and free upgrades.

With the one-year subscription, you can use nanoCAD for one year, as well as receive, at no charge, all upgrades released during the year. After the year ends, the software stops working; to continue using nanoCAD, renew the license.

The three-year subscription includes a perpetual license. You can use it forever. Technical support and upgrades to new versions are free during those three years, after which you can purchase a one- or three-year subscription to receive ongoing updates and technical support.

Workstation subscriptions run nanoCAD on a single computer only. The license cannot be transferred to another computer.

Network subscription can be used to run nanoCAD on any computer connected to the local network, once the license server software (supplied) is installed. Licenses can be temporarily transferred to computers disconnected from the network, such as for working from home or going on business trips. For more information, please download our Installation and Registration Guide at the nanoCAD Download page.

No. The workstation license cannot be moved between computers. If your computer breaks down, or if you have purchased a new one, then please send an email to support@nanocad.com with the software serial number and a description of the issue. We will activate the license for your new computer.

Follow these steps:

  1. Download the license server software from our web site at the nanoCAD Download page.
  2. Run LicServSetup.exe.
  3. Request a license, after which you will be prompted to install a License Server. Complete the installation by following the prompts (standard settings can not be changed).
  4. Install nanoCAD on workstation computers.
  5. Connect nanoCAD to the license server by running the Registration Wizard utility (external to nanoCAD), or else by starting nanoCAD and then choosing the “Register Now” option.
  6. Enter the name of your server prefixed by the @ symbol, such as @Server1.
  7. Repeat steps 5 and 6 for each workstation on which nanoCAD is installed.

Please contact nanoCAD technical support through e-mail at support@nanocad.com. We will make the change for you.

System requirements NanoCAD Platform

  1. Operating system Microsoft® Windows® 11; Microsoft® Windows® 10 (64-bit); Microsoft Windows 8.1 (64-bit).
  2. Processor Minimum requirements: 2 GHz. Recommended: 3 GHz or higher.
  3. RAM Minimum requirements: 4 GB. Recommended: 16 GB and more.
  4. Monitor Minimum required resolution: 1920×1080. Recommended resolution: 3840×2160.
  5. Graphics Minimum requirements: graphics processor with 1 GB video
  6. memory. Recommended requirements: graphics processor with 4 GB video
  7. memory (supports OpenGL 2.1 or DirectX 11).
  8. Hard disk free space Free space 7,0 GB and more.
  9. Additional software When using an external table editor, it is recommended to use Microsoft Excel. When using an external text editor, it is recommended to use Microsoft Word.

System requirements NanoCAD 3D SCAN

Operating system Microsoft® Windows® 11, Microsoft Windows 10 (64-bit); Microsoft Windows 8.1 (64-bit).
Databases To work with databases for point clouds it is necessary to install PostGis extension for PostgreSql.
PostgreSQL 10 + Postgis 3.2.3-2
PostgreSQL 12 + Postgis 3.3.2-1
PostgreSQL 14 + Postgis 3.3.2-2
PostgreSQL 15 + Postgis 3.3.2-2.
Processor Minimum requirements: 2 GHz. Recommended: 3 GHz or higher.
RAM Minimum requirements: 16 GB. Recommended: 32 GB and more.
Monitor Standard monitors: 1920×1080. High resolution monitors: up to 3840×2160 (supported in Windows 10, 11).
Graphics Minimum requirements: graphics processor with 1 GB video memory. Recommended requirements: graphics processor with 4 GB video memory (supports OpenGL 2.1 or DirectX 11).
Hard disk free space To work with large point clouds, it is necessary to take into account their volume and quantity when choosing a hard disk. Estimation of the amount of point cloud data can be carried out according to the following table:

Volume of points in a cloud Size in megabytes per HDD
1 mln. 16.02
100 mln. 1611.56
1 bln. 16313.00
2.5 bln. 40782.50

It is recommended to store point clouds on SSD disks to speed up the work.
Network TCP/IP protocol should be run on the license server and all workstations where the applications using network licensing will work.

System requirements NanoCAD free

Operating system MS Windows® 8, MS Windows® 7, MS Windows® Vista (SP1 or later)
Processor Intel Pentium® 4/AMD Athlon® or higher.
RAM From 512 Mb, 2 Gb is recommended if you have big projects.
Graphics Video adapter with OpenGL or DirectX-compatible hardware 3D acceleration, Required resolution: 1024×768, Recommended resolution: 1280×1024 or higher.
Hard disk free space About 300 Mb is required for full program installation, About 1-3Gb is required for working (according to the difficulty of projects).
Additional software Mouse or other pointing device.